Contact Us
Shenzhen Kaixinyin Technology Co., Ltd., Room 2302, Tower A, Fencheng Zhigu Building, No. 60 Tiezai Road, Gongle Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China.
Our customer service team handles product questions, order updates, returns and delivery issues. We reply to every message, usually within one business day.
Contact details
- Email - kinkyhitch202@outlook.com
- Phone - +86 135 7264 9180
- Company address - Room 2302, Tower A, Fencheng Zhigu Building, No. 60 Tiezai Road, Gongle Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China
- Service hours - Monday to Friday, 9:00-18:00 (GMT+8), excluding public holidays
What to include in your message
Include your order number, the email used at checkout and a short description of the problem. For damaged or incorrect items, attach a photo of the item and the outer packaging.
Response times
Messages received during service hours are usually answered the same day. Delivery investigations can take 2-5 business days because they depend on the carrier.